Customer Service Specialist

Posted 3 days ago

lhhSan Diego (CA)

Customer Service Representatives Civic and Social Organizations

SENIORITY

Junior

SALARY

$24.00 per hour

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About the role

Bilingual Customer Service SpecialistLHH has partnered with a dynamic and growing financial services company dedicated to providing top-notch services to their clients. As the company continues to expand, they are seeking a talented individual to join their team as a Customer Service Specialist. The ideal candidate will have strong communication, reliable, strong work ethic and eager to learn and grow within the company. If you are interested in joining a tight knit team and starting a career in financial services, please apply today!

Responsibilities:

Provide exceptional customer service to clients
Handle inquiries, resolve issues, and provide support via phone, email, and chat
Assist clients with account inquiries, transactions, and financial product information
Discuss and clearly explain to clients their 401k options and how to allocate their funds
Collaborate closely with team members to ensure timely and accurate resolution of client inquiries
Maintain detailed records of customer interactions and transactions

Qualifications:

Bilingual in Spanish required
Previous experience in a call center or customer service
Previous experience in the financial services or similar industry preferred
Proficiency in Microsoft Office and Salesforce or CRM software
Strong communication and interpersonal skills
Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously
Attention to detail and strong problem-solving abilities

Compensation: $24.00/hour starting pay

Contract-To-Hire Opportunities for professional growth, pay increases and advancement within the company Collaborative and supportive team environment

Schedule: Monday-Friday; 7am-4pm or 8am-5pmOffice is located in La Mesa, CAPotential to work a hybrid schedule after training is completed If you are a motivated individual with a passion for customer service please apply today!

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