Portfolio Delivery Director
hcl technologiesTallahassee (FL)
Portfolio Delivery Director
Posted 2 days ago
hcl technologiesTallahassee (FL)
SENIORITY
Manager
About the role
Maximum Salary (US): 238000 Minimum Salary (US): 206000
Job Summary: Primary Skill: Program / Service Delivery Management
Experience Required:
- 20+ years experience in Managing IT Service delivery for large customer account's (100 Mn+ revenue) with distributed teams
- Should have extensive experience in managing various programs like Application Support, Application Development, Modernization & Transformation programs, Enterprise Applications (like SAP, Salesforce, ServiceNow, Workday, etc..), Data & AI, Cloud Applications.
- Should have extensive experience in managing Infrastructure support and maintenance programs
Role / Responsibilities: To ensure high quality delivery| operations and CSAT and overall governance
To ensure Delivery Governance through creating a facilitative operating environment To partner with Account management teams for business growth planning To drive relationship with the customer and other internal stakeholders. To leverage practice propositions and initiatives to add value to the clientTo lead the business review meeting with the customer and to ensure that customer visits by the client result in generation of additional business for HCL.To drive the portfolio of projects/program for an identified client through optimum mix of resource within the given cost and margin and provide customer satisfaction that complies with the quality and delivery parameters To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of time| cost and quality are metTo support business development activities to source further business from the existing clientTo ensure customer engagement / satisfaction and referenceability To guide, manage, develop and engage the team To anchor process improvement/compliance and other organizational initiative Monitor delivery performance, KPIs, SLAs, and ensure compliance with organizational standards Identify, manage, and escalate risks/issues for seamless execution Act as the primary point of contact for client leadership, ensuring strong engagement and satisfaction. Manage relationships with CXO-level and senior stakeholders, acting as a trusted advisor Ensure customer satisfaction and referenceability through delivery excellence Identify opportunities for new deals, upselling, and service expansion Collaborate with sales and presales teams for solutioning and proposals
Key Responsibilities:
- To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of time, cost and quality are metTo ensure business results including assistance in Project acquisition from Bid defense and Contract/Proposal review perspective
- To liaise with HR for recruitment / resourcing and guide and develop the team for better performance and retention
- To ensure customer engagement / satisfaction and referencability
- To anchor process improvement/compliance and other organizational initiatives
- Skill Requirementsnull
- Other Requirementsnull
Before you apply
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Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.