Remote Scheduling Analyst, Workforce Management
remoteNew York (NY)
Remote Scheduling Analyst, Workforce Management
Posted 4 days ago
remoteNew York (NY)
SENIORITY
Mid
About the role
Premera is seeking a Scheduling Analyst, Workforce Management to optimize call center performance and forecast staffing needs. You will bridge data insights with frontline operations, monitoring queues, creating schedules, and reporting on KPIs to support customer experience and budget goals.
You will collaborate with leadership to adjust staffing, maintain the workforce management system, and deliver ad hoc reports. A two-year forecasting background and healthcare exposure are highly valued.
Before you apply
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Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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