Shift Leader

What's In It For You: Competitive pay! Medical, Dental & Vision Insurance Domestic Partnership Benefits Paid Parental Leave FSA and HSA with Employer Contribution Commuter Benefit Program Retirement Savings 401(k) with company match Employee Assistance Program Paid Time Off Discount Program Flexible Work Schedule Career growth opportunities If hired, you must meet and maintain all eligibility requirements to qualify

What you bring to the table: You are at least 18 years of age A minimum of 1 year supervisory experience in a restaurant or retail environment preferred You meet all Food Safety requirements within your state. You must pass and obtain a Food Safety Certification. After 2 unsuccessful attempts to pass, you will no longer be eligible for the Shift Leader role A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment You have strong written and verbal communication skills You enjoy problem-solving Comfortable working in a bustling kitchen environment (knife skills are a big plus!) You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish You're able to stand/walk for 8-9 hours or as needed You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment. Job Duties and Functions: Lead team members on shifts, including efficient assignment of tasks while providing feedback Ensure all security procedures are followed Ensure back-of-the-house procedural standards are met Count drawers and follow proper daily cash handling procedures Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently Comply with health and safety standards for food, cleanliness and safety Restock food line, chips and cooler Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash Operate cash register: handle, balance and follow all cash handling procedures Effectively handle customer complaints/issues Other duties as assigned DisclaimersPotbelly cannot make guarantees about tip earnings At Potbelly Sandwich Works may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. AI-assisted tools are used for all position types. All final employment decisions are made by people. Potbelly may also use additional AI-assisted tools from time to time in its hiring process. If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact HumanResources1@potbelly.com.

Application Deadline: Applications must be submitted by [11/10/2026] to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline. Position InformationCompany: Potbelly Corporate

Position: Shift Leader

Status: Part Time

Shift: First (Day), Second (Afternoon), Third (Night) Req #: 11142176

Date Posted: September 29, 2026

Location: 5725 N. Bayshore Drive, Milwaukee, US, WI, 53217

Job Category: Associate