Centralized Servicing Specialist - San Antonio, TX

Centralized Collections SpecialistThe Centralized Collections Specialist is responsible for managing past-due accounts in a call center environment, primarily through outbound and inbound calls. This role focuses on collecting payments, negotiating payment arrangements, and assisting customers in resolving delinquent accounts while maintaining a professional and customer-focused approach.Salary: $16.00 to $18.00 per hourPerform collections and account management responsibilities:Make outbound calls to customers with delinquent accounts to secure payment arrangementsReceive inbound calls and assist customers with resolving account issues related to overdue paymentsUse company systems to locate account information, payment history, and contact detailsUpdate customer account information to ensure accurate and statusDocument all customers interactions, agreements, and account resolutionProvide clear explanations of account balances, due dates, and options resolving delinquenciesPayment negotiations and customer interaction:Assess customer financial situations and offer suitable payment options or arrangementsWork within company policies and guidelines to negotiate settlements or resolve accountsAccurately process payments and provide customers with payment confirmationsMaintain a professional and empathetic approach with customer interactionsManage sensitive customer data securely and maintain confidentialityTeam collaboration:Collaborate closely with team members and supervisors to meet department goalsShare feedback and/or observations with management to enhance collections strategiesEducation, qualifications and experience:High school diploma or equivalentBilingual (Spanish/English)1+ year of collections or call center experience, preferably in the financial services industryFamiliarity with collections software or CRM systems is a plusStrong verbal communication and active listening skillsAbility to negotiate effectively while remaining empathetic and professionalProficiency in using standard office and call center software (Microsoft Office, phone systems, etc.)High attention to detail and ability to multitask in a fast-paced environmentGoal-oriented with a strong work ethicResilient and able to manage rejection professionallyDependable and punctual with excellent time management skillsAbility to maintain confidential and personal informationDemonstrate the ability to analyze relevant information and apply individual judgementMust possess a valid drivers' license and the ability to operate an automobileDesirable: Advanced educational degree or trainingBilingual English/SpanishSome college or relevant trainingExperience with centralized or multi-branch operational support