Oxxford clothes Customer Service Representative

Posted 4 days ago

oxxford clothesOak Park (IL)

Customer Service Representatives Cut and Sew Apparel Manufacturing (except Contractors)

SENIORITY

Junior

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About the role

Founded in 1916, Oxxford Clothes is a high-end men’s wear manufacturing company based in Chicago, IL producing custom, made-to-measure and stock suiting. For decades, Oxxford has remained at the forefront of men’s fashions dedicated to maintaining the highest level of quality in handmade craftsmanship.

Job Title: Customer Service Representative

Status: Full-Time, Non-exempt

Reports to: Operations Manager

Job Summary: Ensuring that we meet and exceed all service and quality expectations for each Oxxford customer.

Job Duties:

Provide excellent customer service and call handling for Oxxford wholesal and Tom James orders and sales inquiries
Manage email and voice mail inquiries, providing outstanding response via outbound call or email as appropriate
Route calls to designated individuals and departments when necessary
Communicate effectively with other departments in servicing customers
Maintain proper records in company databases
Complete assignments and respond to inquiries in a timely manner
Educate customers on apparel offerings and unique marketing strategies
Prepare daily status reports as necessary for analyzing and follow upKeep abreast of daily incoming orders; review the orders and send confirmations as appropriate
Accurately document all order changes onto order hard copy forms
Work closely with the Order Processing Team on customer questions that may arise, paperwork, and questions about orders
Any other duties deemed necessary by manager

Job Requirements:

Garment industry experience
Extraordinary call handling and customer service skills·
Must have excellent organizational skills and attention to detail
Outgoing personality with the ability to build relationships with customers, sales associates, and coworkers
Excellent email, grammar and written communication skills
Experience with Microsoft Office Suite (Outlook, Word, Excel, etc.)Ability to work in a team environment, think creatively, and perform with enthusiasm
Must possess the ability to prioritize multiple tasks in a fast-paced environment
Must demonstrate proven experience in meeting goals and deadlines
Education Requirement
High school diploma or GEDWork Experience
Three to five years of administrative work experience in garment industry (required)
Customer service experience (preferred)
Experience with AS/400 and Microsoft Office Suite (preferred)

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