Manager, Agile Delivery (Remote)

OverviewThis is a remote role that may be hired in the following locations: Arizona, North Carolina, and Texas.TheManager,AgileDeliveryleadsa team of Scrum Masters supportingtheInfrastructureEngineering (IE)organization. This leader will build foundational Agile capabilities that enable transparency, predictability, and disciplined execution of infrastructure initiatives and operational work. The role is accountable for transforming how infrastructure work is planned, prioritized, measured, and delivered by implementing standardized Agile practices, data-driven delivery governance, and portfolio visibility across infrastructure domains includingPlatform Engineering, Network&ConnectivityEngineering,DataPlatformEngineering,Cross Platform Engineeringand Digital Workplace Technology.This leader willestablishAgile methods tooptimize:Delivery predictabilityandthroughputWork intake and demand managementPrioritization effectivenessWork quality and reliabilityInterrupt-driven operational workDependency managementInfrastructure portfolio executionTECHNOLOGY STACKJiraConfluenceServiceNowAzure DevOpsPower BITableauClarityMicrosoft 365Microsoft Power PlatformITSM / ITIL ProcessesData Analytics and Reporting ToolsResponsibilities & QualificationsLeadership & Organizational ManagementLead, coach, and develop a team of Scrum Masters supporting infrastructure engineering teams.Manage performance, coaching, workforce planning, succession planning, and professional development of Scrum Masters and Agile practitioners.Collaborate with Infrastructure and Technology leadership to define and implement Agile delivery strategies that improve execution effectiveness, transparency, prioritization, andteam structureacross the infrastructure portfolio.Establish measurableobjectivesaligned with organizational goals.Establish a consistent Agile delivery framework across InfrastructureEngineering.Build organizational capability around Scrumand/orKanbanAgilepractices.Create a culture of transparency, accountability, continuous improvement, and measurable outcomes.Define success metrics and Agile maturityobjectivesfor infrastructure teams.Develop career paths, coaching plans, and performance expectations for Scrum Masters.Facilitate executive-level communication ofdeliveryhealth, risks, dependencies, and organizational capacity.Agile Transformation & Practice LeadershipServe as a subject matter expert for Agile delivery methodologies, Jira administration standards, workflow optimization, ITSM integration, and infrastructure delivery best practices. Maintain awareness of evolving Agile, Infrastructure, and Financial Services industry trends.Develop and execute theAgile roadmap for Infrastructure Engineering.Define standards for sprint planning, backlog management, estimation, capacity planning, retrospectives, and reporting.Establish Agile governanceappropriate forinfrastructureengineeringwork.Drive adoption of Agile practices acrossall Infrastructure Engineeringteams.Ensure Agile practiceseffectivelysupportenterprise projectmethods.DeliveryPerformance,CapabilityandFlow AnalyticsEstablishdeliverymetrics and reporting frameworksto seedcontinuous improvement efforts.Example metrics includeteam capability, throughput,deliverypredictability, flow efficiency, work-in-progress, lead time, and cycletime.Establish reporting, metrics, governance standards, and executive dashboards thatprovideactionable insight into capability, throughput, risks, dependencies, anddeliveryperformance.Develop executive dashboardsprovidingactionable insights into infrastructureengineeringdelivery performance.Partnerwith infrastructure leaders to improve forecasting accuracy and resource planning.Utilize historicaldeliverymetrics and capacity data to support investment and staffing decisions.Enable data-driven prioritization and portfolio management practices through meaningful reporting and analytics.Portfolio Prioritization & Demand ManagementPartner with infrastructure leadership and key stakeholders toestablishprioritization frameworks.Improve visibility into competing demands across run, grow, transform, compliance, and risk-reduction activities.Facilitate backlog refinement and portfolio-level planning activities.Alignintakegovernanceprocesses and dependency management across teams.Ensure alignment between strategic objectives anddeliveryteam commitments.Drive transparency into capacity constraints and execution risks.Infrastructure Delivery SupportGuideScrumMasters supportingPlatform Engineering, Network& ConnectivityEngineering,Data Platform Engineering,Cross Platform Engineering and Digital Workplace Technology.Ensure Agile practices are tailored to infrastructure workincluding: Platform modernizationCloud migrationsInfrastructure automationTechnical debt remediationVulnerabilityand Frontier AIremediationCapacity upgradesRegulatory initiativesOperational resilience programsEstablish approaches for managing interrupt-driven work whilemaintainingdelivery predictability.Continuous ImprovementAnalyze trends andidentifyopportunities to improve delivery performance.Partner with infrastructure leaders to improve operational efficiency and delivery outcomes.Advance Agile maturity through coaching, education, andmetric-driven improvements.Operational ExcellenceImplement standards fordeliverygovernance and reporting.Activelyparticipatein theAgile Centerof Excellenceandinfluencedecision-makingtobestmeetthe needs of Infrastructure Engineering.Improve consistency of Jira and Agile workflowutilizationacross infrastructure teams.Ensure work visibility aligns with change management, release management, and ITSM processes.Promote disciplined execution, risk mitigation, and compliance with organizational standards.Support infrastructure leadership during audits, regulatory reviews, and governance activities.Qualifications:Bachelor's Degree and 6 years of experience in Applications development,applications analysisorsystems engineeringOR High School Diploma orGEDand 10 years of experience in Applications development,applicationsanalysisorsystems engineering.Core Competencies and Skills:Strong experience supporting agile delivery forantechnology infrastructure organization rather than only software product development teams.5+ years of technology delivery, infrastructure, or operations experience.3+ years leading Agile teams, Scrum Masters, Delivery Leads, or PMO functions.Expertisewith Jira, Confluence, and Agile reporting solutions.Experience implementing capability management, throughput analysis, and delivery forecasting practices.Knowledge of Scrum, Kanban, Lean,SAFe, and/or Agile portfolio management.Strong executive communication and stakeholder management skills.Experience working within regulated financial institutions.Familiarity with FFIEC guidance, operational resilience, risk management, and infrastructure governance practices.ExperienceutilizingPower BI, Tableau, or similar platforms to develop executive delivery dashboards.Proven ability to drive organizational change and Agile maturity improvements.Preferred Certification(s):Certified Scrum Master (CSM)SAFeProgram Consultant (SPC)SAFeAgilist (SA)PMI-ACPCertified Agile CoachITIL Foundation or higherAdditional InformationBenefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at benefits.