Returns Associate
granite telecommunicationsProvidence (RI)
About the role
Returns Associate The Returns Associate processes incoming returns accurately, verifies RMAs, inspects product condition, and updates system records. This role ensures timely dispositionrestock, repair, or scrapwhile maintaining inventory integrity and supporting customer credit issuance.
Responsibilities:
Receive and log returned goods; verify against RMA and order records. Inspect items for condition and completeness, document findings. Update ERP/WMS with return status and inventory movements. Restock acceptable items and route nonconforming items appropriately. Print documentation and labels for return-to-vendor (RTV) when required. Perform basic quality checks and escalate discrepancies.
Required Qualifications:
High school diploma or equivalent required 02 years of returns processing or warehouse experience Ability to lift and move packages up to 50 lbs safely Basic computer proficiency; familiarity with ERP/WMSStrong attention to detail and documentation accuracy
Preferred Qualifications:
Experience with RMA processes and RTV documentation Knowledge of basic quality inspection standards Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.Granite was recently named One of Forbes Best Employers for Diversity.
Our company:
's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this