Customer Service Rep

Customer Service Representative Valley Services is a family owned residential and construction solutions provider, conveniently located in the heart of downtown San Jose. It consists of three divisions: the transfer station, rental toilets, fencing and dumpsters, and site demolition. At Valley Services you won't just have a job, but you will be a part of an amazing team that is contributing to the growth of Silicon Valley. By joining the Valley Team you will become a member of the family. As a Customer Service Representative (CSR) at Valley Services, you will be the first point of contact for customers, ensuring exceptional service and efficient resolution of inquiries. You will play a key role in handling customer orders, addressing billing concerns, resolving service issues, and maintaining customer relationships across various communication channels. Customer Support & Communication Answer incoming calls, emails, and messages to assist customers with order placements, billing issues, product inquiries, and service concerns. Maintain a professional and courteous demeanor in all interactions, ensuring customer satisfaction. Troubleshoot customer complaints or issues, working proactively to resolve them quickly and effectively. Follow up on customer inquiries and service requests to ensure timely resolution. Data Management & Order Processing Accurately update and maintain customer records in the database. Process new service requests, schedule changes, and account updates in accordance with company policies. Ensure all customer interactions are logged and documented for reference and tracking. Team Collaboration & Product Knowledge Stay up to date on company policies, services, and pricing structures to provide accurate information to customers. Work closely with the operations, dispatch, and billing teams to ensure smooth service coordination. Provide feedback to management on customer trends, complaints, or service improvements. Customer Retention & Service Excellence Maintain positive relationships with customers by providing knowledgeable and timely support. Uphold Valley Services' reputation for outstanding customer service, converting frustrated customers into loyal clients. Identify opportunities to improve customer experience and escalate concerns when necessary.