About the role
Luxury Client Collections Specialist Are you someone who can balance professionalism, relationship-building, and results? We are seeking a polished and customer-focused Luxury Client Collections Specialist to manage accounts receivable and collections for a prestigious luxury brand. This is not a traditional collections role. The ideal candidate understands the importance of delivering a white-glove client experience while confidently managing outstanding balances. You'll serve as a trusted point of contact for high-value clients, helping resolve payment issues with discretion, professionalism, and exceptional service.
What You'll Do:
Manage the full accounts receivable process for a portfolio of luxury clients and accounts. Conduct collections outreach through phone, email, and written correspondence while maintaining a high-touch, concierge-level approach. Build and maintain positive relationships with clients, ensuring a seamless and professional customer experience. Monitor aging reports and proactively follow up on past-due balances. Research and resolve billing discrepancies, payment delays, and account concerns. Process and reconcile customer payments, including ACH, wire transfers, checks, and credit cards. Maintain detailed account documentation and records of collection activity. Partner with sales, client services, and leadership teams to address client concerns and facilitate timely payment resolution. Prepare accounts receivable reports and provide updates on collection status and outstanding balances. Support month-end closing activities and other accounting initiatives as needed.
What We're Looking For:
2+ years of experience in accounts receivable, collections, client services, or a related financial role. Experience managing full-cycle accounts receivable processes. Exceptional communication skills with the ability to navigate sensitive financial conversations professionally and tactfully. A customer-service mindset with a commitment to delivering a luxury-level client experience. Strong attention to detail and organizational skills. Ability to manage multiple accounts and priorities in a fast-paced environment. Proficiency with Microsoft Excel and accounting or ERP systems. Professional presence, sound judgment, and the ability to handle confidential information with discretion.
Why Join Us?
Opportunity to work with an established luxury brand and discerning clientele. High-visibility role that combines relationship management with financial operations. Collaborative and professional work environment. Competitive compensation and benefits package. Career growth opportunities within a respected organization. If you thrive in a client-facing environment and can deliver exceptional service while achieving collection goals, we'd love to hear from you.
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