Remote VP Sales & Customer Growth

VP Sales & Customer Growth (Player-Coach Operator)Location: United States (Remote / Hybrid)Role OverviewYou will operate within a global GTM and partner framework in a matrix organization, working closely with Solutions, Customer Success Managers (CSMs), Product Management, and Engineering to drive both net new customer revenue and Net Revenue Retention (NRR) through disciplined expansion.This is a hands-on, player-coach role. You are expected to personally close strategic deals, lead and develop a high-performing team, and continuously evolve the revenue engine. The role requires significant travel and regular face-to-face engagement with customers and prospects to build trust, accelerate deals, and deepen relationships.What You Will OwnRevenue & PipelineOwn and deliver against US revenue targetsBuild and maintain a high-quality, predictable pipelinePersonally close key strategic and complex dealsEnsure strong pipeline hygiene, coverage, and conversionRun disciplined and accurate forecastingHands-On Selling (Player First)Actively lead and close high-value opportunitiesDrive deal strategy, positioning, and negotiationEngage directly with senior stakeholders and executive buyersSpend significant time in market with customers and prospectsSet the standard for deal execution and commercial rigorCustomer Growth & NRR (With CSM Partnership)Work closely with assigned Customer Success Managers (CSMs) on account ownership and expansionJointly drive renewals, upsell, and cross-sell opportunitiesBuild and execute structured account growth plansIncrease Net Revenue Retention (NRR) through disciplined expansionParticipate in strategic account reviews and customer engagementsStep in on key accounts to unlock growth opportunitiesMaintain regular face-to-face engagement with key customersCustomer, Product & Delivery AlignmentPartner closely with Customer Experience, Solutions, Product Management, and EngineeringEnsure seamless transition from sale → delivery → expansionEngage Solutions early in deal cycles to improve win rates and ensure implementation successMaintain alignment between customer expectations, solution design, and delivery outcomesCollaborate with Product and Engineering to align customer needs with roadmap prioritiesProvide structured, high-quality feedback from the field and customersInfluence product direction with real market insights and deal-level intelligenceCollaborate on deal-specific technical validation and feasibilityEnsure clear translation between product capabilities and commercial valueStrengthen cross-functional collaboration across the entire customer lifecycleMatrix, Global GTM & Partner LeadershipOperate effectively within a matrix organization, influencing across teams without direct authorityAlign and coordinate with global and regional stakeholders across GTM, Product, Engineering, CX, CSM, and partner functionsExecute within the global GTM and partner frameworkApply global segmentation, messaging, and pricing consistently in the US marketActivate and scale the partner ecosystem to generate pipeline and revenueDrive partner-led and partner-influenced opportunitiesNavigate competing priorities and drive cross-functional alignmentEnsure shared accountability for revenue, delivery, and customer outcomesTeam Leadership (Player-Coach)Lead, coach, and develop a high-performing commercial teamEnsure tight collaboration between Sales, CSMs, Solutions, and other stakeholdersActively coach on live deals and account strategiesHold the team accountable to pipeline, revenue, and expansion metricsAddress performance gaps quickly and decisivelyEvolve the Machine (Not Build It)Continuously improve and optimise existing sales processes and workflowsIdentify and remove friction across the revenue lifecycleImprove conversion rates, deal velocity, and expansion performanceStrengthen CRM discipline and operational rigorFocus on incremental improvements that compound over timeWhat We're Looking ForProven revenue operator with consistent quota attainmentStrong player-coach experienceExperience working in a matrix organizationDemonstrated success collaborating across CSMs, Solutions, Product, Engineering, and Partner teamsTrack record of driving Net Revenue Retention (NRR) through expansionWillingness and ability to travel frequently and engage face-to-face with customers and prospectsAbility to influence cross-functional teams without direct authorityExperience improving and evolving an existing revenue engineStrong commercial acumen, execution discipline, and accountabilityHow You'll Be MeasuredRevenue vs targetPipeline quality, coverage, and conversionDeals personally closedForecast accuracyPartner-influenced revenueWhat This Role Is (and Isn't)This role is:Hands-on and execution-drivenHighly cross-functional and matrix-basedFocused on both new business and expansion (NRR)Centered on evolving an existing revenue engineRequires significant travel and in-person customer engagementThis role is not:A purely strategic or advisory roleA siloed sales leadership positionA build-from-scratch mandateA remote-only, low-touch customer roleWhy This RoleOwn and evolve a revenue engine across Sales, Solutions, CX, Product, Engineering, and Partner teamsDirect impact on both top-line growth and Net Revenue RetentionWork in a matrix environment with global reach and influenceHigh ownership, high visibility, and real-world customer engagementLife at BitmovinFind out more about us on our Careers PageSee what fellow Bitmovers are saying on LinkedInCheck the employee reviews on GlassdoorFor all of our roles, we are willing to discuss flexible working arrangements to support everyone's unique circumstances.