Head of Product, Intelligence

Posted 13 days ago

confidentialDenver (CO)

Marketing ManagersSoftware Publishers

SENIORITY

Manager

About the role

Head of Product, IntelligenceAbout the CompanyPopular provider of help desk softwareIndustryInternetTypePrivately Held, VC-backedFounded2011Employees51-200Funding$11-$25 millionCategoriesInformation Technology & ServicesTechnologyInternetCRMCustomer ServiceCustomer Support ToolsGroup EmailEmailFinanceSoftwareSpecialtiesweb applicationsemailcloudand help deskhelp deskcustomer supportcustomer serviceshared inboxknowledge baselive chatand customer experienceBusiness ClassificationsSAASB2BAbout the RoleThe Company is seeking a Head of Product for its Intelligence group, a pivotal role in the evolution of AI-powered customer support. The successful candidate will be responsible for the end-to-end management of the Intelligence product group, including setting the vision, strategy, and roadmap for the Agent and Signal product lines. This role demands a leader who can drive the product development process, from ideation to monetization, and who is adept at balancing technical complexity with commercial viability. The Head of Product will be at the forefront of the company's mission to build AI that enhances the customer experience, with a focus on autonomous actions and analysis that meet the high standards of the company's diverse client base. Applicants for the Head of Product role at the company should have a proven track record in growing and monetizing AI-powered products, with a strong understanding of the B2B SaaS landscape. The role requires a strategic thinker who is also hands-on, capable of leading a team of product managers and working closely with engineers to ensure the technical feasibility of product decisions. The ideal candidate will be data-driven, technically fluent, and have a deep understanding of AI tools and their application in product development. Excellent communication skills are essential, as is the ability to embody the company's values of craft, progress, and ownership. The Head of Product will be a key player in a fully remote, global team, and must be prepared to take on the challenge of redefining customer support in an AI-native world.Hiring Manager TitleChief Product OfficerFunctionsProduct Management

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