Owner Experience Coordinator
flexjet usEast Cleveland (OH)
Owner Experience Coordinator
Posted 2 days ago
flexjet usEast Cleveland (OH)
SENIORITY
Senior
About the role
Overview:
As an Owner Experience Coordinator, you will serve as the primary liaison for Flexjet Owners, shaping a highly personalized flight experience. You will orchestrate trip logistics, anticipate needs, and collaborate with internal teams to ensure flawless execution. You act as a brand ambassador and aviation concierge, delivering discreet, luxury service to high-profile clients. This role blends relationship-building with operational excellence in a 24/7 environment, offering meaningful impact on client satisfaction and loyalty.
Responsibilities:
- Liaise with Flexjet Owners to provide concierge-level support throughout the flight experience
- Manage all trip logistics including scheduling, special requests, catering, ground transportation, and last-minute changes
- Build long-term relationships by understanding owners' preferences and travel behaviors
- Collaborate with operations, flight control, catering, maintenance, and other departments to ensure flawless trips
- Serve as a brand steward, reflecting elegance and exclusivity of the Flexjet experience
- Anticipate disruptions and proactively deliver luxury-level solutions to maintain a flawless experience
- Maintain discretion and professionalism to ensure a secure, private experience for high-profile clients
Key requirements:
- Exceptional attention to detail in executing owner requests
- Strong interpersonal, verbal, and written communication with a luxury, professional demeanor
- Calm, solution-oriented mindset for high-stakes client requests
- Passion for luxury travel and aviation with ability to translate into world-class service
- Strong organizational skills and ability to multitask in a fast-paced environment
- High emotional intelligence and proactive problem-solving approach
- Availability for non-traditional hours including evenings, weekends, and holidaysinterpersonal communicationemotional intelligenceproblem-solving
- Microsoft Office Suite (Word, Excel, Outlook)CRM systemsclient experience platforms
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.