ServiceNow Technical Product Expert (HRSD)

Position Overview: Deloitte Global's Service Now Centre of Excellence (COE) is seeking a highly skilled Service Now professional who combines deep technical expertise with good communication and presentation skills. This individual will be responsible for designing, developing, and customizing Service Now solutions, as well as showcasing and promoting these solutions to a wide range of stakeholders. The ideal candidate will serve as both a subject matter expert and a product ambassador, translating technical capabilities into clear business value for both technical and non-technical audiences. Professionals currently in a Deloitte Global role may be considered for this position, regardless of their US location.

Key Responsibilities: Service Now Solution Development: Lead the creation, configuration, and customization of Service Now applications and modules (e.g., HRSD, AI/ML) for new and existing implementations. Develop and configure script objects (Business Rules, Script Includes, UI Policies/Actions, Client Scripts, ACLs), notifications, service level agreements, and data models. Set up and support integrations between Service Now and other platforms using REST/SOAP Web Services and other integration technologies. Troubleshoot, perform unit/system/integration testing, and recommend best practices in Service Now administration and development. Document design, development, test cases, and implementation plans. Product Showcasing & Evangelism: Develop and deliver compelling presentations, demos, and training materials to highlight Service Now capabilities and value. Articulate clear business value propositions and ROI of Service Now solutions, tailored to various audiences. Create and maintain comprehensive product documentation, including user guides, technical specs, and value statements. Innovation & Process Improvement: Drive rapid prototyping and innovation, sharing new capabilities and demos with delivery teams. Monitor competitor offerings and identify opportunities to differentiate Deloitte's Service Now solutions. Continuously improve product documentation, showcasing, and delivery processes for greater efficiency and impact.

The team: Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in what is but rather what can be to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Required Skills: Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. 4–6 years of hands-on Service Now development and configuration experience, including custom development and integration. 2–3 years of Service Now HRSD experience, with proficiency in scripting languages (Java Script, HTML, CSS, XML). Service Now Certified System Administrator (CSA) certification. Strong communication, documentation, and problem-solving skills with the ability to collaborate effectively in diverse and agile environments. Preferred

Skills: Experience with Service Now UI customization, Service Portal, and platform widgets. Additional certifications such as Certified Implementation Specialist - HRSD or Certified Application Developer. Professionals currently in a Deloitte Global role may be considered for this position, regardless of their US location. Limited immigration sponsorship may be available. Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 368414 Job ID368414 Same job available in 8 locations