Full-Time Assistant Center Manager
ups store 3406Middletown (NY)
About the role
Assistant Center Manager The Assistant Center Manager helps the Center Manager run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Center Manager and provided to the franchise owner. The Assistant Center Manager is involved with profit/loss, continuous improvement, service delivery levels, personnel management, and business development. The ideal candidate has a high school diploma or GED (college coursework or a degree preferred), one year of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the Center Manager attain defined targets. He or she must have a dynamic personality and must be able to help motivate a team to optimize performance. Strong consideration will be given to candidates with a current NYS Notary Public license. If you do not currently have a NYS Notary Public license, you must obtain one soon after you are hired. Starting pay will be higher for candidates depending upon qualifications, previous The UPS Store experience and if you are already commissioned as a Notary Public.
Responsibilities:
Helps with personnel management, which includes recruiting, training, scheduling, and coaching associates Schedules work assignments and helps facilitate weekly or monthly staff meetings Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction Helps develop and implement the store marketing program Helps manage Center financials and prepare/provide reporting Manages inventory Helps oversee Center maintenance, including cleanliness, safety, and organization Performs other duties as assigned Qualifications High school diploma or GED required One year of supervisory experience in logistics, retail, or other relevant industry Strong sales experience in up-selling/cross-selling products and services POS register experience P&L experience preferred Strong computer skills, including Microsoft Office and Adobe Suites Outstanding phone skills Strong customer service skills and abilities Current NYS Notary Public license (or obtain one immediately after hire)
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