Product Manager (SofwSwiss)
toogezaDenver (CO)
About the role
Senior Product Manager We are toogeza, a Ukrainian recruiting company that is focused on hiring talents and building teams for tech startups worldwide. People make a difference in the big game, and we may help to find the right ones. We are looking for a Senior Product Manager to work on iGaming projects built on the SoftSwiss platform. The role involves driving the product development of online casino and sportsbook projects within a platform-based operating model. Core development, key technical capabilities, and part of the product logic are managed by the external platform. Our responsibility is to manage the product effectively, prioritize improvements, launch new features and A/B tests, optimize funnels, analyze product metrics, and coordinate internal and external teams. We are looking for someone who understands the specifics of the iGaming industry and knows how to work with ready-made platform solutions. This person should not rely on having an ideal in-house development team, but instead know how to deliver results through the platform provider, account managers, third-party providers, CRM, analytics, marketing, affiliate, customer support, risk/fraud, and operational teams. This position is well suited to someone who can think strategically as a Product Manager, act as an owner of delivery, and maintain a high level of operational control. Requirements3–5+ years of experience as a Product Manager or Product Owner in iGamingStrong understanding of online casino and sportsbook products, including:registrationKYC and verificationdeposits and withdrawalsbonuses and wageringgame lobbypaymentsCRM mechanicsretention and VIPaffiliate trafficrisk and fraud flows Experience working with platform-based iGaming solutions such as SoftSwiss, TrueLabel, or BetConstructUnderstanding of the limitations of a platform-based model:development is handled externallyproduct changes are delivered through the platformsome decisions depend on the platform roadmap, account/project managers, and the technical limitations of the out-of-the-box solution Experience working with product metrics such as:registrationsFTDdeposits and repeat depositsARPUGGR and NGRretentionconversion rateswithdrawal ratebonus costwagering completionplayer activity Experience building and optimizing product funnels: Registration → FTD → Repeat Deposit → Active Player → Retained Player Ability to prepare business requirements, user stories, acceptance criteria, checklists, product briefs, and tasks for the platform team Experience prioritizing tasks based on business impact, user experience, technical complexity, KPIs, and operational risks Strong communication and stakeholder-management skills Ability to negotiate with the platform provider, escalate issues, structure requests, document agreements, and drive tasks through to completion Experience working with multiple stakeholders simultaneously, including: CRMmarketingaffiliatesanalyticsdesignlegal and compliancecustomer supportpaymentsplatform and account teams Ability to work in an environment with uncertainty, incomplete documentation, and changing priorities Working proficiency in English for written communication, meetings, task-setting, follow-ups, and documentation
Responsibilities:
- Drive the product development of iGaming projects built on the SoftSwiss platform
- Build and maintain product roadmaps across projects, covering:new featuresproduct improvementsoperational changesproduct experimentsUX optimizationsplatform requests
- Analyze product metrics and identify growth opportunities across:registrationdepositsrepeat depositsplayer activityretentionGGR and NGRCRM funnels
- Work directly with SoftSwiss:create and submit tasksclarify technical limitationsagree on solutionscontrol delivery timelinesvalidate implementationdocument outcomes
- Prepare high-quality requirements for the platform and internal teams, including:problem statementsbusiness valueexpected behavioracceptance criteriachecklistsedge cases
- Manage the launch of new product features from ideation and prioritization through testing, release, metrics monitoring, and post-release analysis
- Improve key user flows, including:registration and loginemail and phone verificationKYCdeposits and withdrawalsbonus activationwageringplayer communicationgame discovery
- Work with bonus logic and CRM mechanics, including:welcome offersdeposit bonusesfree spinscashbackloyalty mechanicswagering requirementssegmentationtrigger-based campaigns
- Monitor the quality of the user experience across desktop and mobile, including:navigation
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