Customer Support Representative (Remote)

The Customer Service Representative is a key member of our team and is responsible for providing exceptional customer service in fielding inbound questions, inquiries and/or information. This position will be responsible for managing customer contacts via one or more communication channels such as email, phone and/or chat. This role requires strong listening skills as well as effective verbal and written communication skills and communication skills, answers questions, and has the ability to troubleshoot and de-escalate customer issues while accessing information from a variety of systems and references, seeking to achieve the best solution. This position requires, a positive and solutions-oriented attitude, and the ability to effectively utilize a computer and headset.* Strong attendance habits * Friendly and professional phone etiquette, expressing gratitude for customer participation * Demonstrate excellent verbal and written communication * Answer questions and resolve issues based on phone calls, emails, internet inquiries from members, clients and others, while maintaining consistent quality * De-escalate customer issues and provide step-by-step solutions via phone, email and chat * Accurately process and record call transactions using a computer and designated tracking software and update customer information, ensuring data integrity * Educate customers on applicable self-service options * Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time * Assist in preparation of daily, weekly or monthly reports * Serve as a resource and effectively interact with all team members in order to resolve customers' needs * Special projects and other duties as assignedExperience and Skills* High school diploma or GED required * Open availability * One (1) or more years of customer service preferred * Eager to continue to grow and develop skills and talents * Prior call center experience preferred * Strong verbal and written communication, including grammar and a 35 WPM typing speed minimum * Strong organizational skills with the ability to multi-task * Learn and navigate software and computer use * Pass several skills tests * Adaptable to an ever-changing environment * Ability to use a computer and headset#J-18808-Ljbffr