Unit Manager Customer Care

Posted 18 days ago

jobcaseCoatesville (PA)

First-Line Supervisors of Passenger Attendants Other Support Activities for Air Transportation

SENIORITY

Mid

SALARY

$50,000.00/Annual

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About the role

Unit Manager, Customer CareWe can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Unit Manager, Customer Care in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures, in a unit where the focus is on assisting passengers with boarding flights. The successful candidate will have proven success as a team leader with the ability to preplan manpower and equipment. This position will report to the Department Manager, Customer Care.

Essential Duties:

Keep both the company goals and customer expectations in mind when overseeing daily operations
Coach and provide career development to the staff
Correct non-compliant behavior and impose corrective action as required
Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
Manage the operational activities of the department in accordance with established policies and procedures
Manage a team with varied duties to include supervisors and agents
Administrative duties to include daily/weekly/monthly reports
Responsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, and back up for absent employees
Conduct employee performance reviews
Job Qualifications and Competencies: Proven success as a Team Leader with ability to preplan manpower and equipment
Ability to work independently, set and meet own deadlines
Ability to work well with all levels of management and support staff
Able to defuse conflicts among team members
Familiarity with Microsoft Office SuitePrior experience with internal controls processes for accountable items

Preferred

Qualifications:

Two (2) years of supervisory experience in both Ramp and Customer Service
Working knowledge of Airport Operations Area (AOA) environment
Extensive knowledge of QIK, Sabre, and the Internal Controls Manual (ICM)
Bachelor's Degree in Aviation, Business, or related field
WorkEnvironment: Use of computers and other office equipment
Airport terminal environment, subject to varied weather conditions and elevated noise levels
All shifts including weekends, nights, holidays and/or irregular shifts

Physical

Requirements:

Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
Handle objects up to 70 pounds
Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age. Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. Starting Rate:$50,000.00/Annual Salary - 55,000.00/Annual Salary (Based on locale and experience) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria. Job Application Deadline: September 1, 2026

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