Call Center Manager
Posted today
luxury bathTukwila (WA)
First-Line Supervisors of Personal Service WorkersTelemarketing Bureaus and Other Contact Centers
SENIORITY
Senior
SALARY
$30–$40 per hour
About the role
Call Center Manager$30–$40 per hour | Full-Time | Tukwila, WA | Monday–Friday, 8:30 AM–5:00 PMLuxury Bath of Seattle is a growing bath remodeling company serving homeowners throughout the Pacific Northwest. We specialize in high-quality acrylic bath and shower solutions designed to provide homeowners with stylish, low-maintenance, cost-effective remodeling options.We are looking for an experienced Call Center Manager to lead our call center team and help drive appointment volume, lead quality, customer satisfaction, and sales performance.This is a hands-on leadership position for someone who knows how to manage people, improve call-center performance, and hold a team accountable to measurable results.What You’ll DoLead, coach, and manage a team of Call Center RepresentativesHire and train new call center employeesMonitor individual and team performance and provide ongoing coachingSchedule, confirm, and reschedule customer appointmentsManage inbound customer calls and outbound follow-up callsEnsure leads are handled quickly, professionally, and effectivelyManage and coordinate sales representatives’ schedulesWork closely with the sales team to maximize appointment opportunitiesMonitor call-center activity, appointment-setting performance, and lead conversionResolve customer concerns and escalated issuesMaintain high standards for customer service and professionalismEstablish accountability and ensure weekly and monthly performance goals are metIdentify opportunities to improve processes, call quality, and overall team performanceWhat We’re Looking For1–2+ years of call center management or supervisory experienceProven ability to lead, coach, and motivate a teamStrong customer service and conflict-resolution skillsExcellent verbal and written communication skillsStrong organizational and multitasking abilitiesComfortable working with performance metrics, quotas, and goalsAdvanced computer skills and ability to learn new software quicklyStrong attention to detail and follow-throughAbility to work in a fast-paced, performance-driven environmentWhy Join Luxury Bath of Seattle?$30–$40 per hour, depending on experienceFull-time, Monday–Friday scheduleLeadership position with significant responsibility and autonomyOpportunity to directly influence call-center and sales performanceGrowing company with an established reputation in the bath remodeling industryLocation: Tukwila, WASchedule: Monday–Friday, 8:30 AM–5:00 PMJob Type: Full-TimePay: $30–$40 per hour, depending on experience
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