Collections Manager
american financial managementDenver (CO)
About the role
AFM is a leading commercial collection agency dedicated to providing exceptional debt recovery services. We pride ourselves on our professional approach and commitment to achieving the best results for our clients. AFM is looking for a highly motivated and detail-oriented Collection Manager to join our team. The ideal candidate will be responsible for managing a team of agents, ensuring both internal and client work standards are met, facilitating ongoing development, and exceeding assigned revenue targets. Location 100% RemoteSkillsStrong written, verbal, listening and communications skills Problem solving and negotiation skills General computer skills with the ability to type Thrives working in a fast-paced environmentAbility to foster a balanced environment of motivation and accountability
Key Responsibilities:
- Ensure both internal and client work standards are met
- Monitor agent work efforts throughout the day; proactively address & resolve deficiencies
- Interpret KPI's and provide ongoing training and development
- Audit account-level activity and provide constructive feedback and instruction
- Evaluate calls to ensure compliance and negotiation effectiveness
- Meet and exceed monthly recovery goals
Qualifications:
Experience leading a third-party collection team of 10-20 agents Proven track record of exceeding revenue goals in a third-party collection environmentAbility to interpret and leverage performance reports and KPI data
Benefits:
- Competitive salary and performance-based bonuses
- Health, dental, and vision insurance
- Flexible paid time off and holidays
- Life insuranceAD&D insurance 401K
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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