Customer Service Rep - New Commercial Printing Company

Posted 8 days ago

talent guide usaElmhurst (IL)

Customer Service Representatives Commercial Printing (except Screen and Books)

SENIORITY

Junior

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About the role

Customer Service Representative Commercial Printing | Elmhurst, ILA new commercial printing company in the Chicago area is seeking an experienced Customer Service Representative to join its team. This position requires a customer-focused professional who understands commercial printing and can manage projects from initial order entry through production, delivery, and invoicing.

Responsibilities:

Serve as the primary point of contact for assigned customers
Manage commercial printing projects from order entry through final delivery
Review customer purchase orders, artwork, specifications, quantities, and delivery requirements
Create accurate and complete job tickets for production
Coordinate schedules and job requirements with estimating, prepress, pressroom, bindery, shipping, and sales
Provide customers with order confirmations, proofs, production updates, and delivery information
Monitor jobs throughout production to ensure quality and deadlines are met
Identify potential scheduling, material, artwork, or production issues and communicate solutions
Process job changes, revised specifications, additional charges, and customer approvals
Maintain accurate customer, order, pricing, and production information
Assist with preparing quotes, purchase orders, invoices, and shipping documentation
Handle customer questions, concerns, and service issues professionally
Build strong working relationships with customers, sales representatives, vendors, and production employees
Support other customer service and administrative responsibilities as needed
Printing Industry Experience
Qualified candidates should understand commercial printing terminology and production processes, including:
Sheetfed offset and digital printing
Prepress, artwork, file preparation, and proofing
Paper stocks, substrates, inks, coatings, and specialty finishes
Cutting, folding, stitching, perfect binding, die cutting, and other bindery processes
Mailing, fulfillment, packaging, and shipping
Job estimating, order entry, job tickets, scheduling, and production workflow
Print management information systems such as EFI Pace, Monarch, PrintSmith, PrintPoint, or similar software

Qualifications:

Minimum of three years of customer service or account management experience within commercial printing preferred
Strong understanding of commercial printing and finishing processes
Ability to read and interpret estimates, purchase orders, job specifications, proofs, and production schedules
Strong organizational skills with the ability to manage multiple projects and deadlines
Excellent written and verbal communication skills
Strong attention to detail and commitment to accuracy
Ability to anticipate problems and coordinate practical solutions
Comfortable working directly with customers, sales representatives, and production teams
Proficiency with Microsoft Office and print management or order-entry software
Ability to work efficiently in a fast-paced, deadline-driven environment
Positive, dependable, and team-oriented approach

Compensation and Benefits:

Competitive compensation based on commercial printing and customer service experience
Medical, dental, and vision insurance
Paid holidays and paid time off
Retirement plan
Stable, full-time employment with a growing commercial printing company
Opportunities for professional growth and advancement

Apply TodayIf you are an experienced commercial printing Customer Service Representative who can successfully manage customer accounts and coordinate projects from order entry through delivery, we would like to speak with you. Apply today with a current résumé highlighting your printing industry and customer service experience.

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