Tennessee Licensed Customer Service Supervisor

Posted 3 days ago

virtual vocationsDenver (CO)

First-Line Supervisors of Personal Service WorkersAll Other Insurance Related Activities

SENIORITY

Mid

About the role

Overseeing daily operations of the customer service team, the full-time Tennessee Licensed Customer Service Supervisor will manage performance standards, coach team members, and implement AI-enhanced tools to ensure excellent customer service in a remote environment. Key responsibilities Supervise and motivate team members to achieve service quality and customer satisfaction goals Develop leadership within the team by mentoring and modeling tech-enabled service behaviors Monitor call center performance metrics and drive efficiency through AI integration Required qualifications High school diploma or GED required; higher education preferred Property & Casualty insurance license or ability to obtain within 30 days of employment Minimum 2 years of supervisory or team leadership experience in a call center environment Prior experience leveraging AI-enabled resources to improve call center performance Familiarity with performance management tools and strong analytical skills

Before you apply

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Your profile is current

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Two examples you can talk through

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A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.