Guest Satisfaction Associate

Posted 12 days ago

swinomish casino lodgeAnacortes (WA)

Hotel, Motel, and Resort Desk Clerks Casino Hotels

SENIORITY

Junior

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About the role

Guest Satisfaction Associate Our commitment to excellent guest services is what drives us, and we are dedicated to hiring outstanding individuals who share our passion for ensuring our guests have an exceptional experience while staying with us. We are currently looking for a talented Guest Satisfaction Associate to join our team. Guest Satisfaction Associates are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk agent.

Key Responsibilities:

Greet, register, and assist guests; handle check-ins/outs
Manage reservations for rooms, RV sites, golf, and dining
Process payments, ticket sales, and gift shop transactions
Provide local and property information; resolve guest concerns
Log and manage lost & found items
Coordinate with housekeeping, maintenance, IT, and security
Support new hire training and assist other departments as needed

Qualifications:

Must be flexible to work mornings, afternoons, evenings, weekends, and holidays as required.
High school diploma or GED1+ year customer service and cash-handling experience
Strong computer skills (Microsoft Office, POS/PMS systems)
Excellent communication, multitasking, and problem-solving skills
Ability to stand/walk for long periods and lift up to 25 lbs
Must obtain a Class IV gaming permit and have a valid driver's license

Work Environment: Indoor/outdoor environment, exposure to moderate noise and tobacco smoke

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