After-Hours Experience Associate

Posted 10 days ago

kilnDallas (TX)

Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Nonresidential Property Managers

SENIORITY

Mid

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About the role

After-Hours Member Experience Associate Kiln is a flex office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces. Kiln opened its first 2 locations in 2018 in Salt Lake City and Lehi Utah. Today we have 20 locations across Utah, Arizona, Nevada, California, Oregon, Colorado and Idaho with plans of rapid expansion throughout the U.S. Kiln is pioneering the future of hybrid work within the niche of 'flex office' in the broader commercial real estate sector. Our Core Values: Human at the core Achieve & Celebrate Together Thoughtful and with Purpose Always Evolving Nothing short of Extraordinary Scrappy & Ingenious

Role Summary: The After-Hours Member Experience Associate is the first point of contact for Kiln community members and acts as the "face" of Kiln on an On-Call basis varying between 0-10 hours a week typically between our Preston Hollow and Plano locations. They will assist with after-hours events, ensuring events are going smoothly by assisting guests with any inquiries or issues. Goals and Objectives:

Personifies Kiln's core values and strives to achieve our mission
Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
Ensure that assigned Kiln facilities are fully operational and processes are running smoothly
Drive growth and promotion of Kiln-provided service offerings
Take direction from the Community Director to support the Community Team as required
Key Relationships:
Cross-functionality between other locations
Member communication
Operations

Major Responsibilities:

Responsibility for the functionality and organization of the front desk, main lobby, storage areas, mailroom, and greater Kiln office space.
Cheerful and friendly greeting of team members, Kiln members, and guests
Serve as a point of contact for event attendees, vendors, and staff during events
Assist with the setup and operation of audio-visual equipment, including microphones, projectors, and sound systems
Ensure a high level of customer service, addressing any guest inquiries regarding Kiln, the space, or membership options
Provide feedback and suggestions for future event improvements based on observations and attendee feedback
Participate in the teardown and cleanup of event spaces after the event ends and ensure all attendees have exited the building
May be included in special projects for operations team

Ideal Experience and Skills:

Partial completion of a college degree preferred, not required.
Office management or administrative experience
Customer service or support experience
Must have strong verbal and written communication skills
Exceptional organizational and multitasking skills
Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, follow through and empathy
Passion for entrepreneurial communities
Passion and understanding for Kiln's mission and values
Proficient in basic computer skills.

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