Remote Portal Support Specialist

Posted 17 days ago

aacAndrews Air Force Base (MD)

Computer User Support Specialists Computer Systems Design Services

SENIORITY

Junior

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About the role

AAC in Washington, DC seeks a skilled portal support technician to help external users with public-facing applications and government partner portals. You will provide remote assistance, walk users through steps, and resolve issues across browsers and devices. The role requires four years of experience, a high school diploma or GED, and ITSM ticketing knowledge (Zendesk and Oracle RightNow preferred). Strong communication and teamwork are essential, with eligibility for a public trust clearance.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.