Customer Care Center Supervisor & Team Leader
iberdrolaGates (NY)
Customer Care Center Supervisor & Team Leader
Posted 6 days ago
iberdrolaGates (NY)
First-Line Supervisors of Office and Administrative Support WorkersTelemarketing Bureaus and Other Contact Centers
SENIORITY
Senior
About the role
Avangrid is seeking a Supervisor for the Customer Relations Center in Rochester, NY to lead daily call center operations and support representatives in delivering policy-aligned customer service. The role oversees inquiries, escalated complaints, program administration, and team performance, coordinating with internal teams, regulators, and field personnel.
The ideal candidate has 3–5 years in supervisory customer service with knowledge of billing processes and NYPSC rules.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.