Patient Service Representative - Receptionist

Posted 3 days ago

premier eye associatesCollingswood (NJ)

Receptionists and Information Clerks Offices of Physicians (except Mental Health Specialists)

SENIORITY

Mid

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About the role

Job Description: Who This Role Is ForThis is not a typical receptionist position. You are the first and last impression of our practice. You set the tone for the entire patient experience and help keep the office running smoothly, even when things get busy. We are looking for someone who can handle people, pressure, and pace at the same time. We can train systems. We cannot train attitude, awareness, or accountability. The Reality of This RoleYou will manage phones, patients, and scheduling simultaneously There will be moments where multiple patients need your attention at once You will interact with patients who are late, frustrated, confused, or in a rush You are expected to stay calm, professional, and friendly in all of those situations Your ability to communicate clearly and keep things moving directly impacts the entire office If you prefer a slow, predictable environment, this will feel overwhelming.

What Success Looks Like: You will thrive here if you naturally:

Stay composed and solution-focused under pressure
Communicate clearly, confidently, and with intention
Take ownership when something goes wrong instead of deflecting
Manage multiple priorities without shutting down
Pay attention to details like names, timing, and accuracy
Follow through quickly and reliably
Maintain a positive tone even during stressful moments
This Is NOT the Right Role for You If You:
Get flustered when multiple things happen at once
Avoid difficult conversations with patients
Need constant direction instead of taking initiative
Struggle receiving direct feedback
Tend to blame systems or others when mistakes happen

What You’ll Be Doing:

Greet and check in patients with confidence and warmth
Manage a high volume of phone calls and scheduling
Verify insurance and communicate financial expectations clearly
Coordinate patient flow and keep the schedule moving
Handle patient questions, concerns, and occasional frustration
Support other areas of the practice when needed
What We ValueWalk the Walk: We do what we say and own our mistakes
Shift the Paradigm: We create a standout, memorable patient experience
Think Big: We don’t settle for average performance
Be Family Oriented: We treat patients and teammates with genuine care
Grow: We expect continuous improvement
Deliver Happiness: Every interaction matters
Application Requirement (Important)

To be considered, include the word “clarity” in your application responses so we know you read this fully. Final NoteThis role is fast-paced, people-heavy, and requires strong communication and composure. We are not looking for someone to “answer phones.” We are looking for someone who can control the front of the office and elevate the patient experience. If that sounds like you, apply!

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