Senior Product Manager - AI for Customer Service & CCaaS
acl digitalAustin (TX)
Senior Product Manager - AI for Customer Service & CCaaS
Posted yesterday
acl digitalAustin (TX)
SENIORITY
Senior
About the role
A technology solutions company is looking for a Product Manager specializing in customer service and AI. The ideal candidate will have over 5 years of experience in product management, particularly in enterprise software. Responsibilities include defining product strategy, integrating AI solutions, and collaborating with cross-functional teams to document requirements. Strong analytical and communication skills are essential. Candidates with experience in CCaaS platforms like Genesys Cloud and CRM tools like Salesforce will be preferred. This is an opportunity to influence customer experiences on a global scale.
Before you apply
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Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.