Contact Center Product Adoption Expert

Posted yesterday

virtual vocationsDenver (CO)

Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Lead

About the role

Driving deep product adoption for Zoom Contact Center, the full-time remote Product Adoption Expert will serve as a liaison between Product, Marketing, and Customer Success teams, ensuring effective onboarding and maximizing business value through expert engagement and educational initiatives. Key Responsibilities Serve as the adoption expert for Zoom Contact Center, focusing on routing/IVR design, omnichannel workflows, and AI-assisted capabilities Join customer calls and workshops to map use cases and accelerate the adoption of key workflows Collaborate with cross-functional teams to develop scalable adoption resources and ensure new feature launches are accompanied by adoption-ready materials Required Qualifications Hands-on experience with contact center or unified communications platforms Experience in contact center administration, implementation, or customer success roles Familiarity with migration dynamics between contact center platforms Understanding of routing design, omnichannel queues, and workforce management tools Ability to communicate effectively with both technical and operational stakeholders

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