IT Help Desk Specialist
magnum electricWest Fargo (ND)
IT Help Desk Specialist
Posted yesterday
magnum electricWest Fargo (ND)
SENIORITY
Mid
About the role
Magnum Electric is seeking an experienced IT Help Desk Specialist to join our team in our West Fargo office. We have multiple offices in four states with our headquarters in West Fargo, ND. As the frontline face to our technology department, you will resolve technical issues and empower our team to succeed. If you are motivated, organized, detail oriented, and driven to succeed, please read on! Responsibilities include but are not limited to: Support & Troubleshooting: Act as the first point of contact, diagnosing, and resolving hardware, software, and network issues via phone, email, and in-person. System Maintenance: Install, configure, and repair computers and peripherals. User Support & Escalation: Guide users through troubleshooting steps and elevate complex issues to higher-level support. Qualifications and Skills
Experience:
1–3 years in IT support or a mix of education and experience.
Technical Proficiency: Strong knowledge of Windows OS, networking basics, and Microsoft 365. QuickBooks and Apple iPad knowledge a plus.
Customer Service: Excellent interpersonal skills with a strong, friendly telephone manner.
Attributes: Highly organized, proactive learner, and capable of following documented procedures.
Magnum Electric is an equal opportunity employer that strives to recruit and retain people who want to grow personally and professionally.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.