Customer Relations Manager II
exchangeDallas (TX)
About the role
Job Description:
Plans, manages, and directs the operational and special support elements of a call center. May also supervise a staff of call center supervisors. Maintains and enhances total customer service and satisfaction.
Job Description:
Plans, manages, and directs the operational and special support elements of a call center. May also supervise a staff of call center supervisors. Maintains and enhances total customer service and satisfaction.
Job Grade 4
Job Tier 3
Career Area Financial Management
Supervisor Yes
Job Qualifications:
Five years of customer service managerial experience supervising a large team or teams with multiple supervisory levels is required.
OR
Bachelor's degree with three years of customer service managerial experience supervising a large team or teams with multiple supervisory levels is required.
Degree (one Of) BACHELORS DEGREE - Preferred
Major/Minor (one Of) ACCOUNTING - Preferred
BUSINESS ADMINISTRATION: Preferred
BUSINESS MANAGEMENT: Preferred
ECONOMICS: Preferred
FINANCE:
Preferred
Certificate/License (one Of) ACCOUNTANT (CPA) - Preferred
CERT MGMT ACCT (CMA) - Preferred
Additional Qualifications/Requirements Work – Onsite (HQ – Dallas, Texas)
Remote/Telework not authorized per Presidential Memorandum “Return to In Person Work”
PCS Not Authorized/LSP Not Authorized
Technical (Preferred/Required Skills/Systems) EXCEL - BEGINNERS/INTERMEDIATE LEVEL - Required
MICROSOFT OUTLOOK: Required
MICROSOFT WORD: Required
ACCESS: Preferred
MICROSOFT POWERPOINT: Preferred
SCHEDULING SOFTWARE:
Preferred
Major Duties Manages direct daily Exchange credit call center operations.
Develops/directs staff.
Identifies complex problems relating to call center operations and develops options and implements solutions.
Oversees congressional inquiries/customer comments and contacts customers on behalf of the Exchange Credit Program to resolve difficult or sensitive customer service issues, inquiries, or disputes.
Performs other duties as assigned.
Work Challenges 24/7 365 days a year
Job Type Management
Number of Positions Remaining 1
06-Oct-2026
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