Success & Investigative Services Supervisor

Posted yesterday

virtual vocationsDenver (CO)

First-Line Supervisors of Personal Service WorkersTelemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

About the role

Overseeing the Success & Investigative Services team, the full-time Supervisor will manage customer relationships, monitor complaints, and implement training and process improvements in a remote work environment. Key responsibilities Monitors complaints and develops strategies to reduce the highest complaint categories Identifies training gaps and opportunities through call monitoring analysis Measures and manages team performance to meet or exceed performance and contractual targets Required qualifications Bachelor's Degree required Four (4) plus years of experience, including one (1) to three (3) years of call center and/or clinical leadership experience Up to one (1) year of leadership responsibility Experience coaching team members to improve performance Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint

Before you apply

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Your profile is current

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Two examples you can talk through

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A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.