RETAIL STORE MANAGER I - #16

Summary: To perform routine supervisory duties in assisting with the operation of a New Hampshire Retail Outlet Store, to ensure exceptional customer service satisfaction, maximize profits, and implement and follow all New Hampshire Liquor Commission rules and policies YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

Other information: MINIMUM QUALIFICATIONS:Education/Experience: Equivalent combination of 1 year of education and experience after completion of high school.

License/Certification: Valid driver's license Other Requirements: Must be able to continuously lift material up to 25 pounds, with frequent lifting of cases of alcohol weighing up to 60 pounds. 2.Must be able to work a schedule that includes day, evening, and weekend hours. Trainee Option: Not applicable PREFERRED QUALIFICATIONS: One year of experience in a public contact, retail store, cash-handling position preferred. AFTER-HIRE REQUIREMENTSNone CAREER ADVANCEMENT OPPORTUNITIES:In-Band Advancement Available:

• Yes ? No Broad Group Level Advancement Available:
• Yes ? No DISCLAIMERS:The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title. The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities: Provides exceptional customer service by building a loyal customer base. Strives for excellence when assisting customers in order to enhance customer relations as well as the NH Liquor Commissions and the State of New Hampshire's reputation. Acts as a store manager in a low volume retail environment and supervises store personnel up to the Retail Salesperson III level. In a large volume store, works under the general supervision of a Retail Store Manager II and up, in assisting with managing daily store operations such as opening and closing the store, setting up merchandising displays and equipment, making deposits and taking inventory. Provides routine training and guidance necessary to the operation of state liquor stores to all store employees. Accounts for stock and maintains proper inventory levels including anticipating sale items as necessary. Calculates sales transactions and prepares and makes bank deposits. Reviews and interprets computer print outs and makes recommendations to the Store Manager. Supervises and provides guidance to store personnel in the performance of their duties. Serves in the capacity of a Retail Salesperson when not assisting the Store Manager. Supervises all employees and has the ability to fill in for a higher-level Store Manager for short periods of time. On occasion is assigned to work in other stores requiring travel to store locations. In addition, applicants are subject to a criminal background check and reference check. For further information please contact : HR@LIQUOR.NH.GOV *TOTAL COMPENSATION INFORMATIONThe State of NH total compensation package features an outstanding set of employee benefits, including: HMO or POS Medical and Prescription Drug Benefits: The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated. See this link for details on State-paid health benefits:https://www.das.nh.gov/hr/benefits.aspx Value of State's share of Employee's Retirement: 12.87% of pay Other Benefits:*Dental Plan at minimal cost for employees and their families ($500-$1800 value) Flexible Spending healthcare and childcare reimbursement accounts *State defined benefit retirement plan and Deferred Compensation 457(b) plan *Work/life balance flexible schedules, paid holidays and generous leave plan *$50,000 state-paid life insurance plus additional low-cost group life insurance *Incentive-based Wellness Program (ability to earn up to $500) Total Compensation Statement Worksheet: https://www.das.nh.gov/jobsearch/compensation-calculator.aspx Want the specifics? Explore the Benefits of State Employment on our website:https://www.das.nh.gov/hr/documents/BenefitBrochure.pdf https://www.das.nh.gov/hr/index.aspx EOE TDD Access: Relay NH 1-800-735-2964