Customer Service Support Assistant - Convive Wine and Spirits

Posted 3 days ago

lifetime vintageNew York (NY)

Customer Service Representatives Wine and Distilled Alcoholic Beverage Merchant Wholesalers

SENIORITY

Junior

Apply

About the role

Customer Service Support Assistant We are looking for a Customer Service Support Assistant to help facilitate our corporate clients' gifting initiatives. This role will be responsible for assisting our client service team as they manage holiday gifting for our corporate clients. Tasks include general administrative work and logistical support, such as printing gift notes, creating Fedex labels, managing gift wrapping and shipping, and client communications. This is a fast-paced job and candidates must be highly organized, pay close attention to detail, excel at multitasking, be self motivated and able to accommodate flexible work hours. The ideal candidate will have full-time availability starting September 1st. This is a seasonal position.

Primary Responsibilities:

Clearly communicating gift packing instructions from Convive's Corporate Sales team
Creating shipping labels using Excel and FedEx's software.
Organizing FedEx returns and managing reshipment of gifts as needed
Facilitating deliveries of gifts within NYCCoordinating delivery and logistics for a variety of gift bundles for clients

Requirements: We are looking for people with the following: 1+ years of experience in a customer service setting Detail-oriented and dependable; ability to multitask Basic Excel proficiency Enjoys working in a team Experience with POS systems preferred Entry level knowledge of wine not required but a plus - Compensation Competitive hourly wage (part-time) Based on experience

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.