Technical Account Manager

Posted yesterday

rxtechnologySan Antonio (TX)

Information Technology Project ManagersComputer Systems Design Services

SENIORITY

Senior

About the role

Position OverviewWe are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to oversee and manage top-tier service accounts, ensuring the successful delivery of Rx Technology IT solutions. the TAM will serve as a strategic advisor and technical liason between our clients and internal teams, driving customer satisfaction, solution adoption and long-term value.Key ResponsibilitiesServe as the primary technical point of contact for Top Managed Service AccountsBuild and maintain strong, long-term relationships with key stakeholders within client accounts.Understand client business objectives and align Rx Technology IT solutions to meet those goals.Solution Design & DeliveryCollaborate with sales, engineering, and service delivery teams to develop tailored IT solutionsCreate and manage Bill of Materials (BoM) and Statements of Work (SoW) for professional services engagementsEnsure timely and successful delivery of solutions according to customer needs and objectives Strategic Planning & ReportingProvide regular account reviews and performance reports to clints and internal leadershipIdentify opportunities for upselling and cross-selling IT servicesReport directly to the VP of Sales providing insights and updates on account health and growth opportunitiesCustomer AdvocacyAct as the voice of the customer within the organizationDrive resolution of technical issues and ensure customer satisfactionFacilitate feedback loops between clients and product/service teamsQualificationsProven experience in technical account management, solution architecture, or IT consultingStrong Understanding of enterprise IT infrastructure, cloud services, and managed solutionsExcellent communication, presentation, and interpersonal skillsAbility to manage multiple high-profile accounts with professionalism and strategic insightExperience with creating BoMs and SoWs for complex IT projectsPreferred SkillsFamiliarity with Rx IT solutions and service delivery modelsTechnical certification (e/g/., Cisco, Microsoft, AWS) are advantageous

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