Senior Manager, Talent Operations
zocdocBrooklyn (NY)
Senior Manager, Talent Operations
Posted today
zocdocBrooklyn (NY)
SENIORITY
Manager
About the role
Overview:
In this role you help build and scale Zocdoc’s Talent Operations from the ground up. You’ll own the recruiting tech stack, knowledge systems, dashboards, and cross-functional processes to let recruiters focus on people. You’ll lead a small team of Recruiting Coordinators as the function matures, shaping scalable, data-driven processes. This role offers hands-on configuration, system integrations, and a clear impact on the candidate and hiring experience. You’ll work to ensure compliant, efficient global operations that support rapid growth.
Responsibilities:
Own and optimize the recruiting tech stack (e.g., Gem, Greenhouse, BrightHire); align tooling with actual workflows Identify gaps, evaluate new tools/integrations, and manage vendor relationships Build and maintain integrations to ensure clean data flow across the recruiting lifecycle Design and implement a knowledge management system including playbooks, SOPs, onboarding materials Ensure data integrity and build recruiting dashboards; translate data into actionable recommendations Streamline end-to-end recruiting processes; ensure compliance with internal policy and employment law Collaborate with TA managers and cross-functional partners to standardize processes globally Lead and develop a team of 2 Recruiting Coordinators with potential growth
Key requirements:
6-8+ years in Talent/Recruiting Operations, People Operations, or related function Hands-on experience configuring/ administering an ATS (Greenhouse preferred) and sourcing/CRM tools (Gem or similar) Experience building dashboards and recruiting metrics with a data/analytics partner Experience managing or mentoring a coordination team Strong project management; ability to manage multiple workstreams and stakeholder alignment Comfortable as both individual contributor and people leader; impact without a large team Experience in fast-paced, global organizations with shifting priorities Excellent documentation instincts collaborative data-driven decision making strong written communication Greenhouse Gem BrightHire
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