Customer Service Coordinator B
ctdiCoatesville (PA)
About the role
Job TitleCTDI is a large-scale Engineering, Repair, and Logistics company that services the country's largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide. Handled customer calls and inquiries, appointment verification and authorization calls, clerical and administrative tasks, and customer concerns with appropriate follow-up. 1st Shift: 7:00AM - 3:00PM, Monday - Friday Responsibilities: Receiving and processing all customer calls and inquiries. Handling all appointment verification, and customer authorization phone calls. Responsible for performing many of the clerical duties. Addressing customer concerns and handling follow-up.
Qualifications:
2+ years customer service or related experience. Excellent customer relations skills. Excellent communication skills and interpersonal skills. Excellent organizational skills and analytical skills. Excellent follow-up skills. A professional telephone manner. Experience with basic PC software programs including MS Office, Excel, Word, or related programs. You will love working in our family-oriented company! When you join our family, you will enjoy perks such as: Weekly pay every Thursday Monthly Incentive Bonus Positive, team-oriented, inclusive workplace Health, Dental, Vision, & Prescription Coverage Paid holidays, vacation, & sick/personal time Benefits Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Employee assistance program Flexible spending account Tuition reimbursement Work Authorization United States (Required) Must be 18 years of age
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