Customer Service Rep Kristin Way

Posted 2 days ago

dominos franchiseLouisville (KY)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

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About the role

Job Description: We are seeking a friendly and empathetic Customer Service Representative to join our team at our Louisville, United States location. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with a positive attitude. Answer incoming customer calls, emails, and chat messages in a timely and professional manner Provide accurate information about our products and services Process orders, refunds, and exchanges efficiently Identify and escalate complex issues to appropriate departments Maintain detailed records of customer interactions and transactions Collaborate with team members to ensure customer satisfaction Stay updated on company policies, products, and services Participate in ongoing training and development programs Contribute to a positive work environment by supporting team goals

Qualifications: Qualifications Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Proficiency in customer service software and basic computer skills Ability to multitask and prioritize in a fast-paced environment Patient and empathetic approach to customer interactions Previous customer service experience preferred High school diploma or equivalent Ability to work flexible hours, including weekends and holidays as needed Strong team player with a positive attitude

Additional Information:

BENEFITSFlexible Hours
Competitive wages
Employee discount on all food items
Advancement opportunities
Paid Training
Incredible Bonus StructureFULL TIME DRIVERS BENEFITS (in addition to above benefits):Offered Health, Dental & Vision Insurance after 60 days of employment
Voluntary accident coverage/Critical illness coverage
Flexible Spending Accounts
Ability to contribute to a 401(k)

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