General Manager

Location: Kalamazoo, MI

Position Type: Full-Time

Compensation: Competitive salary + performance incentives (based on experience)

About Us: Tiffany’s Wine & Spirits is a locally owned specialty retail store offering curated wines, craft beer, gourmet groceries, and a high-touch customer experience. Known for our expert recommendations, community events, and strong vendor relationships, we pride ourselves on delivering both quality products and exceptional service.

Position Overview: We are seeking a dynamic and experienced General Manager to lead daily operations, drive sales performance, and develop a high-performing team. This role is responsible for executing business strategy, ensuring operational excellence, and maintaining Tiffany’s reputation as a premier destination for wine and specialty retail.

Key Responsibilities: Leadership & Team Management Recruit, train, and develop staff Create schedules and manage labor through ADP Mobile Foster a positive, accountable, and customer-focused culture Sales & Customer Experience Drive revenue through merchandising, promotions, and events Lead in-store experiences including tastings and special events Ensure exceptional customer service and product knowledge Operations & Compliance Oversee daily store operations including opening/closing procedures Ensure compliance with all Michigan liquor laws and internal policies Manage inventory, ordering, and vendor relationships Financial Performance Monitor sales, margins, and expenses Execute promotional strategies (wine sales, wine club, events)Analyze performance and adjust operations accordingly Qualifications 3–5+ years of retail or hospitality management experience Strong leadership and team development skills Experience with inventory, scheduling, and POS systems Knowledge of wine, beer, or specialty food (preferred, not required)Ability to work evenings, weekends, and peak retail periods

What We’re Looking For: A hands-on leader who leads from the floor Someone who thrives in a fast-paced, customer-facing environmentA problem-solver who can balance people, product, and performanceA culture builder who can motivate and retain a strong team Why Join Tiffany’s? Established, respected local business Opportunity to lead and shape store operations Engaged customer base and strong community presence Creative freedom in merchandising and events\nCompany

Description: Since 1982, Tiffany’s has been Southwest Michigan’s trusted source for exceptional service, quality, and selection. As an independent wine and liquor merchant, we go beyond the expected. Our extensive wine selection features hard-to-find and specialty bottles, each hand-selected by the owner. But we’re more than just a wine shop—we also offer a curated collection of spirits, fine chocolates, gourmet foods, and imported beers from around the world.

Company Description: Since 1982, Tiffany’s has been Southwest Michigan’s trusted source for exceptional service, quality, and selection.\r\n\r\nAs an independent wine and liquor merchant, we go beyond the expected. Our extensive wine selection features hard-to-find and specialty bottles, each hand-selected by the owner. But we’re more than just a wine shop—we also offer a curated collection of spirits, fine chocolates, gourmet foods, and imported beers from around the world.