Member Experience & Growth Director

Posted yesterday

ymca of usaSt Petersburg (FL)

Social and Community Service Managers Civic and Social Organizations

SENIORITY

Manager

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About the role

YMCA of the USA seeks a Membership Services Director to lead engagement, retention, and administration, driving enrollment and delivering a superior member experience. You will supervise membership staff, develop retention strategies, and promote YMCA programs within the community. The role emphasizes data-driven improvement, collaboration with branch leadership, and representing the YMCA at outreach initiatives to ensure efficient operations and alignment with organizational goals.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.