Customer Support Associate: Live Events On-Site

Posted 2 days ago

ticketmanagerNew York (NY)

Customer Service Representatives Software Publishers

SENIORITY

Junior

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About the role

TicketManager is seeking a Customer Support Associate for our on‑site team in the United States. You will be the frontline support for general and non-paid accounts, guiding customers via phone, Zoom, email, and chat to resolve inquiries and drive customer success. You will train and document processes, escalate when needed, and contribute to knowledge base updates. This role offers in‑office collaboration, competitive compensation, and comprehensive benefits.

Before you apply

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Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.