Oracle Service Cloud/RightNow Cross Channel (GC-_USC)

Company DescriptionSonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services. Job DescriptionPreferred5+ years in RightNow (including the latest release)2+ years in PHP, HTML, CSS, Shell Scripting4+ years in Integration (Batch, Real-time – SOAP, XML, Web Services, etc.)Add-In Development using RightNow Desktop Add-in frameworkWidget designAbility to configure the Oracle RightNow applicationAble to write and execute ROQL queriesCRUD operations using Connect web servicesShould have worked on integration between different systems – CTI, Portal integration, SMSShould have strong functional skillsKnowledge of Oracle Policy Automation/Oracle Knowledge/Social Relationship Management and Oracle Field Service Cloud would be an advantageExcellent Client handling skillsShould have handled at least 3-4 projects involving complex UI customization, Complex integrations and High Volume Data MigrationStrong CRM Domain Knowledge, with special focus on Service DomainExperience and expertise in Cloud ImplementationExperience and expertise in driving requirements gathering, conducting workshop, Functional/ Technical documentationLanguage interfaces/ deployment in multi country setupsResponsibilities -Very strong technofunctional consultant who can Provide Functional/ Technical Leadership to RightNow EngagementsProvide solutions for customizations/integrations in RightNowInteract directly with customers and peers across Oracle in arriving at optimum solutionGather technical requirements within service domain of CRM-CXProvide good technical and business advice to the customer at all times with respect to the final solution and its successful adoptionGuide junior team-member in delivery of their customizations and ensure the solution approach is as per the best practicesPicking new areas/product feature/technology that is applicable in Service CloudThe job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. QualificationsQualifications BasicBachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.At least 11 years of experience with IT.Additional Information** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. Note:-This is a Fulltime job for youOnly US Citizen, Green Card Holder, TN Visa, GC-EAD, H4-EAD & L2-EAD can apply. No OPT-EAD & H1B Consultants please. Please mention your Visa Status in your emailor resume. SummaryType: Full-timeFunction: Information TechnologyExperience level: Mid-Senior LevelIndustry: Information Technology And Services