Senior Agentic AI Engineer

The Senior Agentic AI Engineer is the operational owner of the Constituent Data Layer (CDL) and the safe, secure rollout of AI agents across CaterTrax® constituent surfaces. Reporting to the Director, Enterprise Architecture as a member of the Data Layer group, this engineer manages the CDL schema, the agent registry, and the policy engine that governs which agents can access which data under which conditions, and instruments the data flywheel that returns outcomes from agent actions back into the layer. The role partners with the Director of Strategic Solutions on Brief-to-agent translation, with the Director, Product and Solutions on engineering intake, with platform engineering on runtime, and with Finance on data flywheel ROI metrics. Without this role, agents would be built ad hoc across teams with no shared governance; this seat ensures they are not. This is a hybrid position located in Rochester, NY. On-site work is expected at our newly renovated office in The Village Gate. ESSENTIAL DUTIES AND REPONSIBILITIES:CONSTITUENT DATA LAYER OWNERSHIPManage the Constituent Data Layer schema, including versioning, integrity, and evolution as constituent surfaces expand. Own the agent registry: the authoritative record of every agent operating across CaterTrax surfaces. Build and operate the policy engine governing which agents can access which data under which conditions. Establish and maintain shared governance so agents are built on the CDL rather than ad hoc across teams. AGENT DEVELOPMENT & SAFE ROLLOUTDesign, build, and deploy AI agents across constituent surfaces on the shared platform substrate. Implement guardrails, evaluation harnesses, and monitoring for agent behavior in production. Define and operate the rollout process for new agents, including staged release, human oversight, and rollback. Lead incident response for agent behavior issues, including root-cause analysis and remediation. DATA FLYWHEEL & MEASUREMENTInstrument the data flywheel that returns outcomes from agent actions back into the Constituent Data Layer. Partner with Finance to define and report data flywheel ROI metrics. Ensure agent telemetry supports both product improvement and executive decision-making. CROSS-FUNCTIONAL PARTNERSHIPPartner with the Director of Strategic Solutions on Brief-to-agent translation, converting constituent problem framing into agent designs. Partner with the Director, Product and Solutions on engineering intake and sequencing. Partner with platform engineering on agent runtime, deployment, and operational readiness. ENGINEERING EXCELLENCEUphold engineering standards, code review practices, and documentation quality across all Data Layer work. Embed security and privacy by design into every agent and data-layer decision.