Veterinary Receptionist / Client Service Representative

Posted 13 days ago

western veterinary partnersRochester (MI)

Receptionists and Information Clerks Veterinary Services

SENIORITY

Entry

SALARY

$16-18 per hour

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About the role

Veterinary Receptionist / Client Service Representative Animal Medical Center of Troy is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment. Candidates that are goal-oriented and interested in a possible future Lead position are encouraged to apply! Schedule and compensation:

Compensation: $16-18 per hour, for each hour worked

This is a full-time position, with a 5-8s schedule and availability needed Monday-Friday, with an occasional

Benefits Package:

*:Health package: Medical, dental, and vision insurance
Life insurance and disability
Employee Assistance Program (EAP)401k with company match
Paid time off in accordance with site policy and applicable law
Personal pet discount
Uniform allowance
Minimum qualifications and skill set:1+ years of experience veterinary receptionist experience required
Impromed experience would be highly valuable
Proficiency in the following skills:
Ability to manage a multi-phone line system while assisting in-person clients
Experience working with veterinary practice management software
Exceptional verbal and written communication skills
Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
Strong organizational and time management skills
Experience scheduling appointments and coordinating calendars preferred
Ability to accurately process payments and maintain financial records
Positive attitude and willingness to collaborate with a team
Ability to remain calm, professional and solution-oriented during busy periods
Get to know our AAHA-accredited hospital:

The Animal Medical Center of Troy is a two-doctor small animal clinic that provides a range of services, including general wellness, soft tissue surgery, dentistry, behavioral consultations, and more! Our clients are dedicated to their pets, providing a diverse and varied case load, and our support staff is skilled, friendly, and includes multiple LVTs. The AMCTroy team is committed to client education and ensuring our clients understand the "why" behind procedures. Our doctors are flexible with their scheduling needs and are well-equipped with digital radiology, CO2 laser, ultrasound, and more. Take the first step by applying today!

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