Office Support

Location: Los Angeles, CA Pay: $21.00 per hour Schedule: MondayFriday, 9:00 AM5:30 PM Work Arrangement: On-site not eligible for telecommuting

Position Summary: We are seeking a dependable and detail-oriented Branch Office Support professional to assist with the daily operations of the branch office and Branch Manager. This position provides administrative, customer service, patient support, and equipment-related assistance in a healthcare environment.

Key Responsibilities: Support the Sales team with completing patient documentation and processing requirements. Serve as the first point of contact for patients and customers by phone and in person. Assist with patient intakes, review ACIS screens, and confirm delivery appointments. Complete post-delivery work order confirmation and data entry. Assist with PAP class coordination, paperwork, and other non-licensed activities as permitted by company policy. Conduct downloads from respiratory devices such as apnea monitors, oximeters, and CPAP equipment as directed. Perform functional testing on certain respiratory equipment as required. Support audit and documentation requests and the overnight oximetry program. Assist with patient scheduling and collect billing or payment information when needed. Scan, file, fax, and maintain patient and branch records. Assist with warehouse and patient equipment preparation, including equipment setup and returns. Explain insurance coverage and out-of-pocket expenses, complete paperwork, and process payments. Retrieve equipment from the warehouse and assist with reconciling daily receivables. Make outbound customer satisfaction calls to patients and referral sources. Order inventory and office supplies as needed. Perform other duties as assigned.

Qualifications: High School Diploma or GED required.2+ years of office-related experience. Strong customer service and communication skills. Comfortable working with patients, customers, and healthcare documentation. Strong attention to detail and organizational skills. Ability to manage multiple tasks in a busy branch environment. Comfortable working with computers, data entry, scanning, filing, and other office systems. Ability to work independently while also supporting a team.

Why Join Us? This is an excellent opportunity for an experienced office professional who enjoys helping people, providing customer service, and supporting day-to-day operations in a healthcare environment.