Store Manager
ramy brookBrooklyn (NY)
About the role
Job Title: Store Manager
Reports To: General Manager
Direct Reports: FT Sales, PT sales/ stock
Principal Accountabilities:
- Lead store teams to achieve / exceed Retail Net Sales Plans through training and coaching.
- Create an outstanding service/ customer experience culture.
- Lead and drive the VIP and Client Outreach efforts Daily/ Weekly/ Monthly
- Be a Ramy Brook in store Brand Ambassador
- Provide feedback to the team to ensure they are meeting KPI goals and improving on their skills.
- Keep the store compliant with all company policies.
- Lead/ Manage/ Train on all store policies and procedures – FOH and BOHRecruit train and develop a high-performing team year-round, ensuring a continuous pipeline of qualified candidates. Maintain a strong talent bench to ensure the store operates smoothly, even during off-seasons.
- Complete weekly and monthly reports, incorporating both quantitative data and qualitative insights (soft data) that are not captured in standard reporting, to provide a comprehensive overview of store performance and opportunities for improvement.
- Partner with Marketing on planning and execution of all EventsWork closely with the Visual Director on Weekly / Monthly Floor sets.
Responsibilities:
- Execute business plans to achieve and exceed monthly sales plans.
- Create an environment focused on excellent customer experience.
- Communicate with General Manager and corporate partners weekly on state of the business / needs in Weekly RecapEnsure stock levels are healthy and monitor based on business needs; Biweekly OTB review.
- Work with VIP clients and manage clienteling efforts.
- Partner with PR and Marketing to plan weekly/ monthly in Store EventsAdhere to and work on further developing all store operation policies and procedures.
- Suggest and work on ways to drive sales (plan events, make merchandise changes)
- Maintain Visual and Floor Merchandising standards.
- Maintain organized BOH, partner weekly with Logistics.
- Submit weekly reorder requests to General Manager
- Track Inventory/ LP
Required Skills:
- At least 4-6 years of management experience in the retail industry with a proven history of successfully managing a store team.
- Desire to inspire others and lead a culture of customer service champions; results oriented and sales driven.
- Expertise in store operations and logistics
- Training, coaching, recruiting, planning, organizational, and performance management skills; team player
- Entrepreneurial mindset with the ability to react to business trends and identify areas of opportunity and problem solve quickly
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