About the role

Job Description

Overview: Donovan Air, Electric, and Plumbing is currently seeking residential HVAC Service Technicians to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our Service Technicians are responsible to diagnose all aspects of the HVAC system, provide service and repair, give customers options and pricing, service upgrades, and collect payment upon completion while providing exceptional customer service at ALL times by treating customers with the utmost respect and attention. This position will provide HVAC repair and services with an emphasis on quality of work, performed efficiently and following all applicable local and national codes. At Donovan, we pride ourselves on a culture of excellence. To maintain our high standards, we require an exceptional group of people who desire to use their talents and abilities, and who seek out opportunities to advance their expertise, and work to forward the company's innovation. Typically, when someone makes the switch to work at Donovan, they rarely leave. Our employee retention rate is high because we’re committed to providing our employees with a pleasant work environment with a challenging and rewarding career. Donovan Air, Electric, and Plumbing supports our team members’ career goals, embraces new ideas, rewards success, and opens career paths as far reaching as your talent and motivation take you. What’s In It For Me? Compensation range $Hourly plus commission. Robust PTO PlanHealth, Vision and Dental plans for you and your family to choose from 401K Retirement Plan with company match up to 30%Life Insurance, Short-Term and Long-Term Disability Special Program Options: FSA, EAP, Legal Services, and Identity Theft Continuous Training for your Professional Development Working in a dynamic, collaborative, and fun environment This is an hourly plus commission opportunity.

Responsibilities:

What Will I Do?
Successfully perform routine maintenance on residential heating and air conditioning systems
Operate a variety of hand and power tools to inspect repair, and conduct maintenance on furnaces, condensers, and compressors
Build client relationships by providing outstanding service through strong communication and customer service skills
Identify opportunities for clients to improve their home comfort systems through product overview
Complete all tasks in accordance with quality and safety standards
Increase customer loyalty by maintaining a clean working area
Educate your clients on maintenance requirements and offer appropriate upgrades that you can complete immediately or at scheduled time
Engage in conversation with the homeowner to uncover any concern or interests regarding their AC, plumbing or electrical systems
Understand company pricing program and generate appropriate customer invoices and other paperwork at the job site and electronically process credit card payments
Accurately estimate and invoice repairs and projects
Document work completed with before and after photos
Effectively communicate with all internal and external customers
Maintain good working order of company vehicle
Maintain proper stock, parts, tools, and safety equipment in the vehicle.
Travel to job sites in the service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to the customer
Demonstrate safe working practices and methods.
Participate in company-provided training opportunities on customer service and the latest industry technologies.
Work with apprentices and entry-level installers to coach and mentor.

Qualifications: Do I have What it Takes? The following are REQUIRED for consideration:

Minimum 5+ years of experience in residential HVAC service conducting maintenance, diagnosing & troubleshooting, and correcting diverse HVAC system issues
Mechanical aptitude
Working knowledge of city codes
Integrity and the ability to promote a positive company image
Ability to perform physically demanding tasks on a daily basis
Results driven in a high-energy environment
Detail oriented with good time management skills
Can lift, carry, and maneuver a minimum of 75 pounds without additional manpower or appropriate device
Must be able to work in the outside elements of heat and cold safely and on ladders and/or roofs medium to high heights
Maintain well-groomed appearance and keep a clean uniform and work shoes
Ability to work independently in a timely manner, making sure job is done correctly the first time
Ability to crawl in tight places and climb ladders; work in attics, garages, crawl spaces, and on roofs
Excellent interpersonal and customer service skills with a strong desire to exceed customer expectations

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.

HVAC Service Technician

About the role

Before you apply

More like this

More like this

More like this