MVD Specialist
nusenda credit unionEl Paso (TX)
About the role
MVD Specialist Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values. As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more! Thank you for your interest in joining the Nusenda team! We are currently seeking an MVD Specialist to join Nusenda Credit Union. As an MVD Specialist, you will provide support to Service Delivery staff and members with MVD related questions, requests, issues, and additional guidance. You will process MVD titles and lien perfections for Indirect and Consumer auto loans. You will conduct monthly MVD audits on pending titles for proper follow-up and to comply with regulatory required timeframes. You will work with Indirect department to resolve pending title and lien perfection issues, and identifies process improvements, system enhancements, and makes recommendations towards the overall quality of processes, workflows, and related reporting.
What You'll Do:
Provide support to Service Delivery staff and members with MVD related questions, requests, issues, and additional guidance. Administers temp tags and works with MVD Now to coordinate document pickup and delivery. Provides common error information to the Training department procedural gaps and for additional training opportunities. Works with Indirect department to resolve pending title and lien perfection issues. Maintain working knowledge of regulatory MVD requirements pertaining to forms, policies, and procedures.
What You'll Need: One year to three years of similar or related experience. High School Diploma
Key Skills and Experience:
Exceptional verbal and written skills with the ability to work with multiple levels of the organization.
Ensure compliance with Credit Union policies, procedures, and regulatory requirements related to areas of responsibilities.
Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.
Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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