Overnight Customer Support Manager 24/7 Team Lead + Equity

Posted 18 days ago

empowerNew York (NY)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Senior

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About the role

Empower is seeking an overnight Customer Support Manager in the United States to lead a remote team of 4–6 agents reporting to the VP of Customer Experience. The shift is 12 AM–8 AM EST with weekend coverage, and training hours will follow during standard business hours. You will mentor the team, set clear performance expectations, refine escalation protocols, recruit and onboard new members, and drive QA to ensure timely, accurate support for drivers and riders alike.

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Your notice period

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