Global Director, Customer Response Engineering
trellixHonolulu (HI)
Global Director, Customer Response Engineering
Posted today
trellixHonolulu (HI)
SENIORITY
Manager
About the role
Trellix is seeking a Director for Customer Response Engineering (CRE) to lead the global team and own engineering response for strategic customers across endpoint, data security, email, and network products. You will drive incident management, postmortems, and cross‐functional collaboration with engineering and product teams. Based in the United States, remote or hybrid, you will mentor senior engineers, define the technical bar, and ensure rapid, blameless resolution of critical incidents while
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